OLB Terms & Conditions

Digital Banking Terms & Conditions

(Online and Mobile Banking Agreement and Disclosures)

Definitions

This Agreement applies to your use of Digital Banking (the “System”), which includes Online Banking and Mobile Banking; access via a computer and browser, tablet and mobile device. Fortifi Bank’s digital banking portal, which permits you to access your accounts with us via the Internet for services selected by you and agreed upon by us. This Agreement applies to all persons that are parties to the accounts. When used in this Agreement, the terms “you” and “your” refer to each depositor on the account(s) accessible by the System, and the terms “us,” “we,” and “our” refer to Fortifi Bank. Fortifi Bank reserves the right to update this agreement when deemed appropriate, from time to time. By accessing or using the System, you agree to be bound by these terms and conditions and accept them in full.

Access

The System is a service provided solely for use by our clients. You will need a user name and password to gain access to your accounts using the System. During enrollment you will create and confirm a user name and password which you will use to gain access to the System. You should protect your password at all times and may be required to change it every 90 days. You agree to keep the password safe and to not record, disclose or make the password available to anyone. Anyone who has access to your password will have full access to your accounts and the services you can perform on the System. You have no ability to limit any such person’s authority. If anyone uses your password with your permission (an “Authorized User”), you will be responsible for any transactions performed by that person.

Your Password

You determine what password you will use (as long as it meets the password requirements); the identity of your password is not communicated to us. You agree that we are authorized to act on instructions received under your password. You accept responsibility for the confidentiality and security of your password and may be required by the system to change it every 90 days. Upon five unsuccessful attempts to access the System, your access will be revoked. To re-establish your authorization to use the System, you must contact us to have your failed login attempts cleared or to obtain a new temporary password.

Security Information (Our Procedures)

Our System utilizes a comprehensive security strategy to protect accounts and transactions conducted over the Internet. In addition to our login security which incorporates multi-factor authentication (i.e. access IDs, passwords, plus pictures, questions, digital security keys or a personal identification number (“PIN”)), we use secure socket layer (“SSL”) encryption technology for everything done in the System.

Your browser automatically activates this technology when it attempts to connect to our System and it will support the 128-bit key lengths. Whenever SSL is securing your communications, the browser will typically indicate the “secure session” by changing the appearance of a small padlock icon at the bottom of the screen from open to locked. Your communications are encrypted from your browser to our servers at all times, so no unauthorized party can read the information as it is carried over the Internet. Additionally, our servers have been certified by a “Certificate Authority” to assure you that you are actually talking to our servers instead of someone pretending to be us.

There is a 15-minute default time limit on any screen, regardless of the keystrokes that you use. Under the default time limit, if 15 minutes elapse without you doing anything on the screen, then you will be taken back to the login screen where you will be prompted to re-enter your user name and password.

Data transferred through the System is encrypted in an effort to provide transmission security. The System utilizes identification technology to verify that the sender and receiver of System transmissions can be appropriately identified by each other.

You agree that these procedures are a commercially reasonable method of providing security against unauthorized payment orders or other transactions and that these procedures are not for detection of errors. We reserve the right to change any process from time to time to implement new measures that are recommended in the industry to respond to new or increased threats.

Security Information (Your Obligations)

You understand the importance of your role in preventing misuse of your accounts through the System, and you:

  • Agree to promptly examine any statement you receive or that we make available to you for each of your accounts in a timely manner;
  • Agree to protect the confidentiality of your account, and expressly assume responsibility for any transaction conducted by an Authorized User or any Losses that result from the actions (or inactions) of you or an Authorized User;
  • Understand that certain identification information by itself or together with information related to your account may allow unauthorized access to your accounts;
  • Acknowledge that, notwithstanding our efforts to ensure that the System is secure, the Internet is inherently insecure and that transmission of electronic mail occurs openly on the Internet and can potentially be monitored and read by others;
  • Understand and acknowledge that we cannot and do not warrant that email transmitted to and from us, will not be monitored or read by others;
  • Understand and agree that we are not responsible for any electronic virus or viruses that you may encounter;
  • Agree to routinely scan your computers and diskettes using a reliable virus detection product to detect and remove any viruses, but understand and acknowledge that there are certain viruses, malware, etc., which may not be detectable by commercially available software and agree that the Bank shall have no liability for any such intrusions, except as otherwise set forth herein;
  • Agree to install, maintain, update and utilize industry standard security products that are appropriate for you, including, without limitation, firewalls, anti-virus protection software, anti-spyware protection, operating systems and applications with the latest patches, and a browser product that indicates the web site you are on; and
  • Agree to comply with the password requirements set forth herein, as such password requirements may be changed from time to time, and to employ reasonable steps in selecting, maintaining, and protecting passwords and other codes and access devices related to the System, the services and your accounts.

Lost or Stolen Password

If you believe your password has been lost or stolen, or someone has transferred money or may transfer money from your account without your permission, you should notify us immediately. Calling us at 855.876.1500 is the best way of minimizing your potential losses; however, you may write to us at the address provided under the Contact Information section of this Agreement. You could lose all the money in your account (plus your maximum overdraft line of credit, if any).

The following rules established by Regulation E govern your liability. If you tell us within two (2) business days after you learn of the loss or theft of your password, you can lose no more than $50.00 if someone used your password without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your password, and we can prove we could have stopped the unauthorized transactions if you had told us, you could lose as much as $500.00. Please see the Electronic Funds Transfer Disclosure section of this agreement for further details.

Also, if your statement shows transfers that you did not make, including those made by use of your password or other means, and you do not tell us within sixty (60) days after the statement was made available to you, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. Please see the Electronic Funds Transfer Disclosure section of this agreement for further details.

If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

Mobile Banking

Our Mobile Banking offering is governed by this Agreement as well. Functionality of the browser version differs slightly from the mobile version. All Services outlined are available no matter which channel is used to access, unless otherwise stated. Access to the mobile application requires the download of the Fortifi Bank application via the Play Store or App Store.

Mobile Deposit Capture

Upon accessing the mobile deposit portion of the mobile application, you will be prompted with that feature’s separate terms & conditions. As with this overall digital banking agreement, the mobile capture agreement is also subject to change; at any time. By using the service, you are in acceptance of those terms and conditions.

Hours

The System is available 24 hours a day, seven days a week for purposes of electronic transactions (maintenance windows occur routinely for updates and system enhancements, during this time the System may be unavailable), and our business days are Monday through Friday, excluding holidays as determined by us. All transaction requests initiated through the System and received after 5:00 p.m. (Central Standard Time) Monday through Friday will be processed the next business day. Certain services may have business day cut off time prior to 5pm (such as ACH and External Transfer), when that is the case those timeframes will be clearly listed. Any transactions initiated on non-business days, or holidays will be processed the next business day. Saturday is not considered a business day.

System Services

You can use the System to perform any of the following:

  • Transfer Funds between Fortifi Bank accounts
  • Transfer Funds externally to Other Financial Center Accounts
  • Transfer Funds internally from Other Financial Center Accounts
  • View & download account information
  • Categorize payments/deposits
  • Add notes to payments/deposits
  • Attach images (receipts and invoices)
  • Make Loan Payments
  • Advance from Lines of Credit
  • View and print statements and notices (if enrolled)
  • View images of paid items and deposit tickets
  • Elect to receive eStatements
  • Elect to receive eNotices
  • Turn on/off debit card(s)
  • Initiate bill payments
  • Communicate with Fortifi Bank via secure e-mail
  • Place stop payment orders
  • Change contact information: address, phone number, email
  • Change profile information: user name, password, security questions
  • Assign a PIN to login (via mobile application only)
  • Turn on Auto Login (via mobile application only)
  • Reorder Checks
  • Apply for a Credit Card
  • Personal Finance Manager Access – $impleTRAX
  • Locate Fortifi Bank Locations
  • Set up and Manage Alerts
  • Perform Mobile Check Deposits (via mobile application only)
  • Send wire transfers (Cash Management clients only – requires additional agreement)
  • Originate ACH transactions (Cash Management clients only – requires additional agreement)
  • Review and decision positive pay exceptions (Cash Management clients only – requires additional agreement)_

Transfer Limitation – Internal

Under federal regulations, you may not make more than six (6) transfers and withdrawals, or a combination of such transfers and withdrawals, per month from a savings or money market deposit account that you maintain with us to another account you maintain with us or to a third party by means of a preauthorized or automatic transfer, or telephone (including data transmission) agreement, order or instruction, or by check, draft, debit card, or similar order made by you and payable to third parties. Each electronic fund transfer initiated through the System from your savings or money market deposit account is counted as one of the six limited transfers you are permitted each month.

Bill Payment Service; PopmoneySM Payments Service; Account-to-Account (“A2A”)SM Transfer Service

Using the System, you may access the Bill Payment Service, the PopmoneySM Payments Service, and the Account-to-Account (“A2A”)SM Transfer Service (collectively, the “Payment Services”). The Payment Services allow you to initiate and receive payments electronically (the Bill Payment Service can be used to initiate payments only) from and to your account(s) with us. Your use of the Payment Services is governed by this Agreement as well as a separate agreement that will be made available to you through the System prior to your initial use of the Payment Services. In the event that any term or condition of this Agreement conflicts with a term or condition of the separate agreement, the term or condition of the separate agreement shall control.

Cancel a Pending Electronic Funds Transfer

You may cancel or change a pending electronic fund transfer that was initiated in the system by selecting the transfer and changing or deleting the amount and date fields. The instruction to cancel or change the transfer must be completed by 5:00 p.m. CST If the change is not made by that time, we may process the transaction.

Confirmation of Preauthorized Electronic Fund Transfers (Deposits)

If you have arranged to have electronic deposits made to your account from the same payer at least once every sixty (60) days, you can find out if your deposit has been received through the System or by calling 855.876.1500.

Notice of Varying Preauthorized Electronic Fund Transfers (Withdrawals)

If your recurring electronic payments may vary in amount, the person or company you intend to pay should tell you, ten (10) days before each electronic payment, the date the payment will be made and how much it will be. The person or company that you are paying may choose to give you the option to get this notice only when the payment would differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits that you set. You should contact the person or company you are paying with any questions about these notices.

External Transfers/Payments

You may set up transfers from Fortifi Bank accounts to other financial center accounts or from other financial center accounts to Fortifi Bank accounts using the external transfer option within the System, this includes Checking, Savings, and Loan Accounts.

By agreeing to these terms and conditions you authorize that you understand the use of this service. The Service is set up by you within the System and requires validation of the external account(s). Validation can occur in two different ways:

1) The account will be manually reviewed by Fortifi Bank personnel

2) The system will send verifying small dollar deposits/withdrawals to selected external account(s) that you must input within the System.

The service cannot be used until the external account is validated. The service is set up with a $1,500.00 transaction limit and a $3,000.00 daily limit for each user. You must have the transfer set up a minimum of two (2) days prior to the effective date. The System will not be able to process the transfer if a minimum of two (2) days is not provided. You may cancel an external transfer set up, up to two (2) days prior to the effective date selected within the System. Fortifi Bank cannot cancel these transfers internally; you must make edits, cancellations, etc, manually within the System. If you would like to cancel or discontinue the use of this service you may email, phone or write to Fortifi Bank at the Contact Information within this agreement. You must request the removal of the service to no longer have access.

Fortifi Bank reserves the right to review any and all external transfer accounts set up along with any external transfers made within the system. Fortifi Bank may reach out to you in regard to an external account set up and/or external transfer submitted for further information, details or verification of accuracy. If for any reason, we deem the account or transaction suspicious we reserve the right to deny the external account set up and/or the completion of the transaction. If we can’t get a hold of you to verify legitimacy, we may not allow the account to be created and/or the transaction to be processed.

Fortifi Bank can take away access to this service at any time for any reason for any user.

Should you notice an unauthorized external transfer within your account you must notify Fortifi Bank immediately. Refer to the Lost or Stolen Password portion of this agreement for further details.

Stop Payment Orders

You may place stop payment orders on checks and ACH items using the System. When placing a stop payment order, you agree to indemnify us and hold us harmless for all losses incurred by us due to our refusal to pay the item. You acknowledge that, under the law, there are some situations where a check/ACH can be enforced against you even though you ordered us to stop payment. In such instances, we will not be liable to you for refusing to enforce your stop payment order. We will not have a duty to stop payment until you have given us the number, the exact amount of the item, the name of the payee, and in ACH cases the Company ID. In addition, we must have had a reasonable opportunity to act on your stop payment order prior to the earlier of our payment of it or one hour after the opening of the next business day after the business day we received it. The information we require you to submit in connection with your stop payment order must be exactly correct to enable our computer system to match the payment to be stopped to your stop payment order.

A stop payment order on a check is effective for six months unless you renew the notice in writing within that time, in which case the stop payment order will be effective for an additional six month period. At our option, we may continue stop payment orders beyond these time periods unless cancelled by you.

A stop payment order on an ACH items will be effective for the time period selected when completing the necessary form, either one time or all future. The stop payment order for an ACH item must be completed in its entirety in order for the stop to be placed on the system. Incomplete forms will not be accepted.

Stop payment orders received after regular banking hours or on a holiday shall be deemed received at the opening of business on the next business day.

If we pay an item despite your timely stop payment order, the following rules will apply: (a) you will have to prove to us that you have suffered a loss and, if so, the amount of the loss; (b) we will be able to enforce any rights that the original payee or any other person who held the check/ACH had against you; (c) we will not re-credit your account until you prove your loss and we are satisfied that we are required by law to do so; and (d) if we re-credit your account, you agree to sign a statement describing the dispute with the payee or other holder of the check/ACH, to transfer to us all of your rights against the payee or other holder of the check, and to assist us in legal action taken against that person. A stop payment order will be released only upon written request from the account owner who authorized the stop payment order to be placed.

Overdrafts

When you schedule an electronic funds transfer using the System, you authorize us to withdraw the necessary funds from your account with us. We deduct the amount of your funds transfer from your account on the date we process your instruction. Each instruction to us to withdraw or transfer funds from your account is an order to us to make the payment from that account at that time or on a later date, if any, indicated in the instruction. We may charge payments you instruct us to make to your account even though the charge creates an overdraft, or we may refuse to make the payments if the charge creates an overdraft. If you overdraw your account, you agree to immediately pay us the overdrawn amount, together with any applicable fees. If the account is maintained in connection with an overdraft credit plan, any overdraft will be made in accordance with the agreement or rules governing that account rather than this Agreement.

Fees

If you submit a stop payment request to us, we will charge your account the fee for such service specified on our current fee schedule, as amended from time to time.

Statements

Your System account activity will appear on the account statements we make available to you. We will make available to you an account statement each month in which an electronic fund transfer is made to or from your account. If there are no transfers in a particular month, you will receive your account statement at least quarterly. Statements will be made available by the 2nd business day of the month.

Electronic Statements and Notices

You may elect to receive statements and notices electronically through the system. Upon accessing the Statements section of the system, you will be prompted with that feature’s separate terms and conditions. As with the overall digital banking agreement, the eStatements and eNotice agreement is subject to change at any time. By using the service, you are in acceptance of the terms and conditions.

$impleTRAX – Personal Financial Management

You may access the personal financial management (PFM) system within Fortifi Bank’s Online Banking system at any time. Accounts held at Fortifi Bank will automatically load within the PFM system. You may load external account information from other financial institutions as well. You may utilize the PFM system to set up budgets, monitor cash flow, create goals, track net worth and engage in alerts. Access to the PFM will remain active as long as you are utilizing the service. If you neglect to access the PFM for 180 days or more, you will be considered inactive and removed from the system. At any time, you may re-engage in the service by navigating to the $impleTRAX tab within Online Banking, however any external account information will need to be re-loaded within the system.

In Case of Errors or Questions About Your Electronic Transfers

Telephone us at 855.876.1500, write us at PO Box 310 Berlin, WI 54923 or email us securely through Online Banking as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we made available to you the FIRST statement available on which the problem or error appeared.

  1. Tell us your name and account number (if any).
  2. Describe the error or the transfer in question, and explain why you believe it is an error or why you need more information.
  3. The dollar amount of the suspected error.
  4. The date on which it occurred.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Limitation of Liability

We will be liable to you for damages proximately caused by our failure to make a properly requested electronic fund transfer, in accordance with the terms and conditions of this Agreement, in the correct amount or in a timely manner. Notwithstanding the foregoing, unless required by law, we will not be liable to you if:

*The error results from any malfunctions of your browser, Internet service provider, computer, computer virus or other problems relating to the computer equipment you use with the Internet service, including, without limitation, your inability to access Internet service or any part of Internet service.

*Through no fault of ours, your account does not contain sufficient collected funds to make the transfer.

*The money in your account is subject to legal process or other encumbrances restricting the transfer.

*The transfer would go over the credit limit on your overdraft credit plan, if any.

*The transfer system was not working properly and you knew about the breakdown when you started the transfer.

*An act of God or circumstances beyond our control (such as fire or flood) prevent the transfer or use of Internet service despite reasonable precautions that we have taken.

*Incomplete or inaccurate information is forwarded to us by you or through an automated clearinghouse.

*You have not provided us with complete and correct payment information, including without limitation the name, address, account number and payment amount for the payee on a bill payment.

*You have not properly followed the instructions for using the Internet service.

*Your operating system is not properly installed or functioning properly.

If any of the circumstances listed above should occur, we will assist you with reasonable efforts in taking appropriate corrective actions to reprocess the transactions that may not have been completed or to correct any incorrect transactions that may have been processed. Unless otherwise required by law, our sole responsibility for an error directly caused by us in transferring funds will be to correct the error. In no case will we be liable for any indirect, special, incidental or consequential damages in connection with or in any way related to Internet service.

Other Limitations

Access to accounts through the System will be limited to those that you have primary or direct secondary ownership of. Should you have any accounts, such as Trusts, where the trustees do not have ownership of the account, will not have access online.

Other Agreements

In addition to this Agreement, the terms and disclosures you received at the time your accounts were opened with us remain in full force and effect. In the event of a conflict between this Agreement and any other account rules and agreements that apply to your accounts, this Agreement shall control.

We may change your System status to inactive if you do not sign on to the service or have any transaction scheduled through System during any consecutive ninety (90) day period. If your account is considered inactive, you must contact us to have the System activated before you could use the service again.  If your status should remain at an inactive status for a consecutive ninety (90) day period you will be deleted from the service. If your account has been deleted you must contact is to use the service again.

Disclosure of Information to Third Parties

We may disclose information to third parties about your account or the transfers you make, as permitted by law, including, without limitation: where it is necessary for completing or tracing transfers or resolving errors or claims; to verify the existence and condition of your account for a third party, such as a credit bureau or merchant or other financial institution; to comply with court orders or other legal process; to comply with subpoenas, summonses, search warrants or requests from government agencies; to other companies affiliated with us; to others with your consent; and whenever required by law.

Links to Other Services.

Fortifi Bank may establish links between this service and one or more services operated by third parties. Fortifi Bank has no control over any such other Services or the contents therein. The existence of any such links shall not constitute an endorsement by Fortifi Bank of such services, the contents of the services, or the operators of the services.

System Support

You understand that some support and services relating to the System, are provided by third parties other than us, and you authorize us to contract with third parties to provide such support and service.

Termination

We may modify, suspend or terminate your privilege of using the System and may withhold approval of any transaction, at any time, without prior notice to you. In the event we terminate Internet service, we will try to notify you in advance but are not required to do so. You will be notified as soon as practicable. Any one person who can use the account accessible with Internet service may terminate Internet service. Termination shall not affect the rights and obligations of the parties for transactions made with the Internet service before we have had a reasonable time to respond to your termination request. Your termination of your Internet service will automatically terminate any pending transfers and payments.

Amendments

We reserve the right, at our sole discretion, to amend this Agreement or change the services provided to you pursuant to this Agreement at any time. Unless an immediate modification or change is necessary to ensure the security of the services or your accounts with us, we will send you notice to the mail address or e-mail address for you reflected in our records at least twenty-one (21) days before the effective date of any modification or change if required by law.

Contact Information

You can contact us by one of the following methods:

  1. By initiating a secure e-mail through the System
  2. By calling 855.876.1500, 8:00 a.m. to 5:30 p.m. Monday through Friday (Central Standard Time)
  3. By writing a letter and sending it to us at the following address:

Fortifi Bank
ATTN: Client Care
P.O. Box 310
140 W Huron St
Berlin, WI 54923

 

 

 

Electronic Fund Transfers Disclosure

The Electronic Fund Transfers we are capable of handling for consumers are indicated below, some of which may not apply to your account. Some of these may not be available at all terminals. Please read the disclosure carefully because it tells you your rights and obligations for these transactions.

Types of Transfers, Frequency and Dollar Limitations

Prearranged Transfers – Preauthorized credits and Preauthorized payments. You may make arrangements for certain direct deposit to be accepted in to your checking and savings account. You may also make arrangements to pay certain recurring bills from your checking and/or savings account.

Telephone Transfers – You may access your accounts using Fortifi Bank’s teleline system at 877.227.4320. To access this system, you will need an established access PIN along with your account number(s). Within this system you may transfer funds from checking to savings, savings to checking, make loan payments, and receive checking, savings, loans and certificates of deposits account information (included but limited to balances, recent activity, specific cleared items, etc.),

ATM Transfers – You may access your accounts by using an ATM with your Fortifi Bank MasterCard debit card along with your PIN (personal identification number). From the ATM you may make deposits to checking and savings accounts, perform cash withdrawals from checking and savings accounts (up to $500.00 per day), transfers funds between checking and savings, transfer funds between savings and checking, along with receiving balance information on checking and savings accounts.

Point of Sale Transactions – Using your Fortifi Bank debit card you may access your account(s) to purchase goods, pay for services, receive cash from a merchant, and any additional activity that the participating merchant will accept (in person, over the phone, or by computer). Each Fortifi Bank debit card has a POS (Point of Sale) limit that is defaulted at $5,000.00 OR the available balance in the account, whichever is lower. POS limits can be increased on a per client basis, if necessary and approved by a leader. Fortifi Bank does not currently charge a fee for POS transactions. Fortifi Bank may assess a $12.00 replacement fee per card.

Computer Transfers – You may access your account by computer/device once enrolled in Fortifi Bank’s Online Banking by visiting fortifibank.com. You must use your established user id, password, security questions, image and passphrase to access the site. From the online banking system, you can transfer funds from checking to savings and savings to checking, make loan payments, make loan advances, perform incoming and/or outgoing external transfers (either to or from an account outside of Fortifi Bank – once the account has been established and verified). You may also perform bill payments transactions, either by check or ACH to pay merchant bills. Lastly you may initiate or request person to person payments using PopMoney within Fortifi Banks bill payment service. Additionally, you can get checking, savings, loans and certificates of deposits account information (included by not limited to balance, recent activity, specific cleared items, etc.).

Mobile Banking Transfers – You may access your accounts by a web-enabled cell phone or device by either being enrolled previously in online banking and utilizing those credentials OR completing the enrollment process for solely mobile and establishing login credentials. To gain access to the mobile application you must first load the Fortifi Bank application from your device specific store (App Store or Play Store). From mobile, you can transfer funds from checking to savings and savings to checking, make loan payments, make loan advances and pay bills (to already established payees). Additionally, you may check checking, savings and loan balances and overall account information. You may be charged access fees by your cell phone provider/internet carrier based on your individual phone plan. Web access is needed to use this service. Check with your cell phone provider for details on specific fees and charges.

Electronic Fund Transfers Initiated by Third Parties – You may authorize a third party to initiate electronic fund transfers between your accounts and the third party account. These transfers to make or receive payment may be one-time or recurring – as directed by you. These transfers may use the Automated Clearing House (ACH) or other payments network. Your authorization to the third party to make these transfers can occur in a number of ways. For example, your authorization to convert a check to an electronic fund transfer or to electronically pay a returned check charge can occur when a merchant provides you with notice and you go forward with the transaction (typically, at the point of purchase, a merchant will post a sign and print the notice on the receipt). In all cases, these third party transfers will require you to provide the third party with your account number and financial institution information. This information can be found on your check, as well as on a deposit or withdrawal slip. Thus, you should only provide your financial institution and account information (whether over the phone, the internet, or via some other method) to trusted third parties whom you have authorized to initiate these electronic fund transfers. Examples of these transfers include:

  • Electronic Check Conversion – You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to pay for purchases or pay bills.

General Limitations

In addition to those limitations on transfers elsewhere described, if any, the following limitations apply:

  • Transfers or withdrawals from a Savings or Money Market account to another account of yours or to a third party by means of a preauthorized or automatic transfer or by telephone order or instruction, computer transfer, or by check draft, debit card or similar order to a third party, are limited to six (6) per statement cycle or calendar month. If you exceed the transfer limitations set forth above your account shall be subject to closure.

We do not charge for electronic fund transfers.

ATM Operator/Network Fees – When you use an ATM not owned by us, you may be charged a fee by the ATM Operator or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).

Documentation

Terminal Transfers – You can get a receipt at the time you make a transfer to or from your account using an automated teller machine and/or a point of sale terminal. You may not get a receipt if the amount of the transfer is $15 or less.

Preauthorized Credits – If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at the telephone number listed below to find out whether or not the deposit has been made. In addition, you will get a monthly account statement from us, unless there are no transfers in that particular month. In any case you will get a statement at least quarterly. You will get a quarterly statement from us on your savings account if the only possible electronic transfer to or from the account is a preauthorized credit.

Preauthorized Payments – If you have told us in advance to make regular payments out of your account, you can stop any of these payments at any time. Call or write us at the telephone number or address listed within this disclosure, in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. We charge $25.00 for each stop payment. If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.) If you order us to stop one of these payment 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

Financial Institution’s Liability – If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable: 1) If, through no fault of ours, you do not have enough money in your account to make the transfer. 2) The transfer would go over the credit limit on your overdraft line. 3) The automated teller machine where you are making the transfer does not have enough cash. 4) The terminal or system was not working properly and you knew about the breakdown when you started the transfer. 5) Circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.

Confidentiality – We will disclose information to third parties about your account or the transfers you make where it is necessary for completing transfers or in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant or in order to comply with government agency or court orders or if you give us written permission.

Unauthorized Transfers – Tell us at once if you believe your card and/or code has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using your information. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within 2 business days after you learn of the loss or theft of your card, code and/ or information, you can lose no more than $50 if someone used your card, code or information without your permission. Also, if you do not tell us within 2 business days after you learn of the loss or theft and we can prove we could have stopped someone from using your card without your permission if you had told us, you could lose as much as $500. Also if your statement shows transfers that you did not make, including those made by the card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as long trip or hospital stay) kept you from telling us, we will extend the time period.

  • MasterCard Debit Card – You will not be liable for any unauthorized transactions using your MasterCard debit card if you can demonstrate that you have exercised reasonable care in safeguarding your card from the risk of loss or theft, and upon becoming aware of a loss or theft, you promptly report the loss or theft to us. MasterCard is a registered trademark of MasterCard International Incorporated.

If you believe your card or code has been lost or stolen, call or write us at the telephone number or address listed at the end of this disclosure. You should also call the number or write to the address listed at the end of this disclosure if you believe a transfer has been made using the information without your permission.

Error Resolution Notice – In the case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the first statement on which the problem or error appeared. Tell us your name and account number (if any). Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or questions in writing within 10 business days. We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point of sale transaction, or a foreign initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit is made, if you are a new customer. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Institution Information

Fortifi Bank

PO Box 310/ 140 W Huron St.

Berlin, WI 54923

Toll Free: 855.876.1500

Email: info@fortifibank.com

Business Days are Monday through Friday, not including Holidays

Service Hours are Monday through Friday 8:00am – 5:30pm, Saturdays 8:00am – 12:00pm.

 

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